RDI, Inc. is a leading provider of outsourced customer service solutions for businesses across various industries. The company was founded in 1978 and is headquartered in Blue Ash, Ohio. RDI has over 2,500 employees and operates call centers in the United States, Canada, and the Philippines.
RDI offers a wide range of customer service solutions, including inbound and outbound call center services, email and chat support, social media management, and back-office support. The company's services are designed to help businesses improve customer satisfaction, increase sales, and reduce costs.
RDI serves clients in a variety of industries, including healthcare, telecommunications, financial services, retail, and technology. The company's clients range from small businesses to Fortune 500 companies.
One of RDI's key strengths is its focus on technology and innovation. The company has developed proprietary software and tools that enable its agents to provide high-quality customer service and support. RDI's technology also allows clients to track and analyze customer interactions, which can help them identify areas for improvement and make data-driven decisions.
In addition to its focus on technology, RDI is committed to providing a positive work environment for its employees. The company offers competitive salaries, comprehensive benefits, and opportunities for career advancement. RDI also has a strong culture of community involvement and philanthropy, with a focus on supporting local organizations and charities.
Overall, RDI is a trusted partner for businesses looking to outsource their customer service operations. With its focus on technology, innovation, and employee satisfaction, RDI is well-positioned to continue its growth and success in the years to come.
